Help centre
Answers to common questions about booking, payments and managing your session.
Booking a session
How do I book a session?+
Head to the organisation's booking page, choose a program or appointment, pick a tier or time slot, then enter your details and pay (or choose bank transfer or cash, where the organisation offers it) to confirm. You'll get a confirmation straight away.
Which organisation am I booking with?+
Rundesk is the booking platform — the organisation running the class or appointment (their name and logo appear at the top of the page) is who you're actually booking with. If you're not sure which organisation you meant to book with, go back to the booking link they gave you, or check their website.
Do I need to create an account?+
No — bookings are made with just your name, email and phone number. We'll look you up by email next time so you don't have to re-enter your details.
Can I book for someone else, like my child?+
Yes. During checkout you can add one or more participants (adult, child or other) under your own contact details, and book sessions or a tier for each of them.
Payments & pricing
What payment methods are accepted?+
It depends on the organisation. Most accept card payments, processed securely by Stripe (we never see or store your card details). Many also let you pay by bank transfer or cash, and some accept Active Kids or Creative Kids vouchers. Some organisations can also offer direct debit or Afterpay; if yours does, you'll see it at checkout. With bank transfer or cash your spot is held and you'll get a payment reference to use.
Will I get a receipt?+
Yes. You get a confirmation straight away. For card payments it includes your payment summary. For bank transfer or cash it shows the amount to pay and your payment reference, and you'll get another email once the organisation records your payment.
Why do prices and pass types differ between organisations?+
Each organisation sets its own pricing and commitment tiers — a single session, a multi-session pick, or a full-term pass. Pricing is entirely up to the organisation you're booking with.
Managing your booking
Can I cancel or change my booking?+
Cancellation and rescheduling policies are set by each organisation. Check your confirmation email or contact the organisation directly — their contact details are shown on their booking page.
How do refunds work?+
Refunds are issued by the organisation you booked with, back to your original payment method. For cash or bank transfer payments, the organisation arranges the refund with you directly. Reach out to them directly to request one.
I didn't get a confirmation email — what do I do?+
Check your spam or junk folder first. If it's genuinely missing, contact us with the email address you booked with and we'll track it down.
Contact & support
I have a question about my class or appointment — who do I contact?+
Get in touch with the organisation directly — their contact details are shown on their booking page and in your confirmation email. They manage their own schedule, staff and venues.
I have a technical problem with the booking website — who do I contact?+
That's us — email support@rundesk.com.au and we'll help sort it out.